Technical Support Specialist
1 month ago
We have an opening for a Technical Support Specialist in our Customer Support Department.
The ideal candidate will be responsible for assisting end-users with technical issues, troubleshooting and escalating calls to the relevant departments. Key Responsibilities:
- Assist clients with technical queries via phone or email
- Troubleshoot hardware and software issues
- Evaluate and escalate complex technical problems to senior engineers
About Us
Spinnaker Software is a leading provider of IT services in the retail industry, supporting clients 24/7. Our team works shifts between 06:30 and 23:00, and we require candidates to be punctual, reliable and able to work effectively in a team environment.
Requirements
To be successful in this role, you will need:
- A degree in Computer Science or related field (or equivalent experience)
- Excellent written and verbal communication skills
- A can-do attitude and ability to work under pressure
- Knowledge of basic computer hardware and software
What We Offer
We offer a competitive salary of approximately R150,000 per annum, plus benefits including:
- Medical aid
- Retirement annuity fund
- Generous annual leave
How to Apply
If you are a motivated and organized individual with a passion for technology, please submit your application, including your CV and a cover letter explaining why you would be a great fit for this role.
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