Senior Technical Support Specialist

4 days ago


Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time
About the Role

At Uptime Solutions Ltd, we are seeking a highly skilled Senior Technical Support Specialist to join our team. This role involves working with a leading US-based Managed Service Provider (MSP) and requires strong technical expertise in various areas.

Key Responsibilities
  • Providing 2nd Line support to a large client base of Small to Medium-sized Enterprises (SMEs)
  • Serving as a skilled point of escalation for complex technical issues

To succeed in this role, you will need a strong background in MSP operations and excellent technical skills in areas such as Microsoft Windows Server, Microsoft 365, Azure, and Security solutions like Firewalls and Endpoint Protection.

What We Offer
  • A flexible hybrid/remote working pattern that suits your needs
  • Access to company-funded training and development opportunities to enhance your skills and knowledge
  • Cross-border collaboration with leading MSPs and our colleagues across the globe
  • Learning and exposure to the latest technologies and industry trends
  • A diverse and inclusive work environment that values diversity, equity, inclusion, and belonging culture

The salary for this position is estimated to be around $70,000 - $90,000 per annum, depending on experience and qualifications.



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