Technical Support Specialist
2 weeks ago
We are looking for a skilled Technical Support Specialist to join our Customer Support Department at Spinnaker Software. As a valued member of our team, you will play a crucial role in providing exceptional support to our clients in the retail industry.
The ideal candidate will possess excellent written and verbal communication skills, as well as a can-do attitude. You should be punctual, reliable, and a team player who performs well under pressure and thrives in problem-solving environments.
Key Responsibilities:
- Assist end-users with logging calls, troubleshooting, and escalating issues to relevant departments.
- Provide technical support for hardware and software-related issues.
- Work collaboratively with the team to ensure timely resolution of client issues.
Requirements:
- Possess a strong foundation in IT, with A+ and N+ certification preferred but not required.
- Demonstrate excellent communication and interpersonal skills.
- Show a willingness to learn and adapt to new technologies and processes.
What We Offer:
- A competitive estimated salary of R120,000 - R150,000 per annum, depending on experience.
- A dynamic and supportive work environment that fosters growth and development.
- The opportunity to work with a reputable company in the retail industry.
About Us:
Spinnaker Software is a leading provider of innovative solutions to the retail industry. Our team is dedicated to delivering exceptional support and service to our clients, and we are seeking like-minded individuals to join our ranks.
Please note: This is a full-time position that requires working shifts of 8 hours between 06:30 and 23:00. Standby and overtime may be required from time to time.
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