Technical Implementation Specialist

1 week ago


Cape Town, Western Cape, South Africa MRI Software Full time

We are seeking a skilled Technical Implementation Specialist to join MRI Software in the Western Cape.

Job Description

The successful candidate will be responsible for implementing our core product range within the scope of work packages, collaborating with internal and external clients. Key responsibilities include translating client requirements into technical documentation, validating, interpreting, and manipulating data, communicating technical information, and providing advice and guidance to customers across our product range.

Responsibilities
  • Implement core product range within work packages through collaboration with clients.
  • Translate client requirements into technical documentation.
  • Validate, interpret, and manipulate data.
  • Communicate technical information effectively.
  • Provide advice and guidance to customers across the product range.
  • Evaluate and escalate risks, issues, and complaints to relevant parties.
  • Manage workload to meet deadlines and escalate potential overruns.
  • Manage customer expectations on project deliverables.
  • Prioritize client feedback and address issues accordingly.
Requirements

To succeed in this role, you will need a minimum 3-5 years of software implementation experience, advanced MS Office skills, including Excel, SQL Server expertise, and experience with Business Intelligent Tools such as Crystal or SSRS, as well as Data ETL knowledge.



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