Senior Server Technical Specialist

19 hours ago


Cape Town, Western Cape, South Africa iLaunch Full time
Job Overview

iLaunch is a leading technology company based in Cape Town, seeking a highly skilled Senior Server Technical Specialist to join their team.

The successful candidate will be responsible for providing 2nd line support within the server management, end user computing layer and support layer.

Key Responsibilities:
  • Assist with escalations from 1st line support engineers to ensure timely resolution of technical issues.
  • Provide data centre support at the server infrastructure level, ensuring optimal system performance and uptime.
  • Educate and train junior staff members on best practices and new technologies to enhance overall team performance.
  • Develop and implement preventative maintenance strategies, including patch management, to minimize downtime and reduce the risk of security breaches.
  • Maintain accurate records of all incidents, including root cause analysis, resolutions, and lessons learned to improve future problem-solving efforts.
Requirements:
  • A tertiary qualification in IT, coupled with MCSE or equivalent certification.
  • A minimum of 5 years of experience supporting data centre software and a strong understanding of server environments.
  • A valid driver's license and reliable transportation.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

The salary for this position is estimated to be between R600,000 - R800,000 per annum, depending on experience and qualifications.



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