Warranty and Costing Administrator

3 weeks ago


Pinetown, KwaZulu-Natal, South Africa Mototeam (Pty) Ltd Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Warranty and Costing Clerk at Mototeam (Pty) Ltd. The successful candidate will be responsible for processing warranty claims, costing and invoicing job cards, and administering defective parts.

Key Responsibilities
  • Warranty Claims Processing: Process all warranty claims in accordance with company policies and procedures.
  • Costing and Invoicing: Accurately cost and invoice job cards in line with OEM and group policy requirements.
  • Part Administration: Administer and return defective parts to manufacturers as needed.
  • Customer Liaison: Liaise with customers regarding claims and provide excellent customer service.
  • Reporting and Analysis: Prepare daily, weekly, and monthly reports on warranty claims activity and analyze data to identify trends and areas for improvement.
  • Administrative Support: Provide general administrative support for day-to-day invoices and ensure accurate and timely processing.
Requirements
  • Matriculation: A Matric certificate is required.
  • Experience: A minimum of 3 years of experience in warranty claims processing within a franchise motor dealership is essential.
  • Technical Skills: Proficiency in Autoline, Kerridge, or Evolve is required.
  • Soft Skills: Excellent attention to detail, strong administrative skills, good customer care skills, and good interpersonal and communication skills are essential.
  • Analysis and Report Writing: Strong analytical and report writing skills are required to prepare accurate and informative reports.


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