External Sales and Service Consultant

3 weeks ago


Pinetown, KwaZulu-Natal, South Africa FirstRand Bank Limited Full time

Position Overview

The role is designed to enhance customer satisfaction by being attentive to their needs and aspirations. This involves providing valuable solutions in a fast-paced environment while strictly following established policies and procedures.

  • Execute tasks in alignment with the organization's core values and ethical standards.
  • Ensure compliance with governance and regulatory standards, promptly escalating issues for resolution.
  • Deliver high-quality work by adhering to established standards and compliance requirements.
  • Utilize improved processes to maintain operational efficiency.
  • Provide accurate work outputs to ensure consistent results.
  • Leverage knowledge and experience to identify and implement solutions that enhance service delivery and quality.
  • Adhere to quality benchmarks, turnaround times, and company policies.
  • Complete necessary administrative tasks, reporting, and information updates accurately and timely.
  • Meet sales objectives as outlined in performance metrics while managing costs effectively.
  • Identify opportunities to boost sales revenue and expand the client base while controlling expenses.
  • Assist in retaining or acquiring unbanked customers to enhance profitability.
  • Maximize sales by offering comprehensive financial solutions to clients.
  • Maintain in-depth knowledge of all FirstRand approved products, application processes, and fulfillment timelines to achieve sales goals.
  • Enhance cross-selling opportunities.
  • Promote the use of digital and self-service options among clients.
  • Foster teamwork and inclusivity within the team.
  • Contribute to cost efficiencies through responsible resource management.
  • Achieve financial targets while maintaining expected service levels.
  • Build and nurture relationships with stakeholders.
  • Deliver exceptional customer service by adhering to quality standards.

Additional Information

All recruitment will align with FirstRand Group's Employment Equity plan, promoting the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to share.



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