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Workshop Manager

3 months ago

Pinetown, South Africa Adzuna ZA B C2 Full time
Duties:
  • Workshop Management- Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and service Salesman personnel.
  • Set routines for daily planning and follow up meetings on WIP and Parts.
  • Carry out regular meetings with staff.
  • Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
  • Develop, implement and monitor standards and routines, maintaining a high standard of
  • cleanliness and tidiness within the workshop.
  • Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
  • Monitor and handle deviations, initiate proper actions and escalations.
  • Promote and work with dealer operating standards to ensure uniform quality standards in all areas of the business.
  • Coordinate the spare parts activity to ensure parts availability together with Parts manager, to ensure service exchange and warranty parts procedure are adhered to.
  • Manage the workshop facilities and HSE together with Safety Officer.
  • Create working time schedules for work shifts.
  • Attend daily Workshop reporting, reporting WIP, Efficiency, Productivity, Debtors and Creditors.
  • Workshop Customer Relations Develop and manage customer relationships ensuring that customers needs are met, and services are developed to meet the future needs of the customer.
  • Build and maintain the right level of relationships with customer representatives.
  • Monitor the processing of complaints and process major or complicated complaints.
  • Assist workshop personnel and customers regarding technical issues.
  • Participate in meetings with Key customers when required.
  • Workshop Service Solution sales -Increase service solution sales by developing, coordinate the spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedure are adhered to.
  • Create working time schedules for work shift.
  • Attend to daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
  • Workshop Customer Relations Develop and manage customer relationships ensuring that customer needs are met, and services are developed to meet the future needs of the customer.
  • Build and maintain the right level of relationship with customer representatives.
  • Market and communicate services solutions to existing and potential customers.
  • Coordinate and follow up of the service salesman activities if required by the reporting line.
  • Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
  • Monitor the workshop s pricing and discounts to ensure that they meet the established level.
  • Cooperate with other local and distributor departments to develop, maintain and communicate the service strategy, portfolio and solutions.
  • Follow up on workshop results Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
  • Manage and analyse the workshops running costs and expenditure budget.
  • Regular follow up service business and financial results.
  • Set, Monitor, Maintain and follow up KPIs.
  • Work with, handle applicable licenses for the workshop operations, and monitor possible developments.
  • Analyse current standards to identify and present opportunities for improvement of the workshop.
  • Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
Requirements:
  • Matric Certificate
  • Code 14 license - Minimum
  • Team Leadership
  • Strong planning and leadership skills
  • Confident and proactive approach- anticipates
    issues and requirements.