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Customer Service Advisor

1 month ago

Pinetown, South Africa Employment Concepts Full time

We are currently searching for an experienced Service Advisor to join our team in Westmead Pinetown. We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

**Service Advisor Responsibilities**:

- Greeting customers and directing them to available mechanics.
- Provide customers with repair estimates.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle/unit drop-off, and vehicle/unit pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of service exchange unit versus fixing their unit.
- Managing and overseeing the workshop’s workflow and schedule.
- Calling customers to advise them about service changes or vehicle/unit pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.

**Service Advisor Requirements**:

- Must have Matric or higher level of education.
- Must have at least a code 08 driver’s license.
- Previous Gearbox industry experience may be advantageous.
- Experience in the automotive field may be advantageous.
- Experience when it comes to working with job cards
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
- Incentives and commission are offered
- Provident Fund Offered

**Job Types**: Full-time, Permanent

Pay: Up to R15 000,00 per month

Application Question(s):

- Do you have your own transport?
- A strong understanding of the Automotive industry and as being a Service Advisor?
- Experience when it comes to working with job cards?
- Proficiency with industry-specific software?

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 5 years (required)