Sales and Service Representative

3 weeks ago


Pinetown, KwaZulu-Natal, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled External Sales and Service Advisor to join our team at FirstRand Bank Limited. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our branch.

Key Responsibilities

  • Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
  • Offer value-adding solutions within a dynamic environment, while adhering to policy and process.
  • Execute own work in accordance with the organisational values and code of ethics.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
  • Identify and escalate risk as a normal part of work.
  • Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Deliver work in an accurate manner to ensure consistent results.
  • Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
  • Adhere to quality standards, turnaround times, and Company policies and procedures.
  • Complete relevant administration, reporting, and updating of information accurately and on time.
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
  • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
  • Maximise sales by selling packaged financial solutions to clients.
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.
  • Maximise cross-selling opportunities.
  • Drive adoption of digital and other self-service options across the client base.
  • Contribute to teamwork and inclusivity within own team.
  • Contribute to cost efficiencies through responsible utilisation of work-related resources.
  • Achieve expected financial targets and uphold associated service levels.
  • Build and maintain stakeholder relationships.
  • Deliver customer service through adherence to quality service standards.

Requirements

  • Strong customer service skills and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing priorities and deadlines.
  • Strong knowledge of financial products and services.
  • Ability to maintain confidentiality and handle sensitive information.


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