Sales and Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled External Sales and Service Advisor to join our team at FirstRand Bank Limited. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our branch.
Key Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
- Offer value-adding solutions within a dynamic environment, while adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as a normal part of work.
- Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Adhere to quality standards, turnaround times, and Company policies and procedures.
- Complete relevant administration, reporting, and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximise sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across the client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work-related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
Requirements
- Strong customer service skills and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to adapt to changing priorities and deadlines.
- Strong knowledge of financial products and services.
- Ability to maintain confidentiality and handle sensitive information.
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