Strategic Account Manager

3 weeks ago

Sandton, South Africa Swift Recruitment Full time
Job Description

**Job Title:** Strategic Account Manager

**Job Summary:** We are seeking a highly skilled Strategic Account Manager to join our team at Swift Recruitment. As a Strategic Account Manager, you will be responsible for managing a portfolio of key accounts, driving service delivery, and organic growth through cross and upsell initiatives.

Key Responsibilities:
  • Manage a portfolio of key accounts to drive service delivery and organic growth through cross and upsell initiatives.
  • Grow the client portfolio in line with quarterly and annual revenue targets.
  • Ensure the proactive retention of clients within the allocated portfolio through regular service reviews and account plans.
  • Analyze monthly statistical reports to identify volume or revenue variances as lead indicators to potential revenue or retention risk.
  • Maintain client documentation and information in line with company processes, procedures, and audit standards.
  • Develop strong value-added relationships with key clients through regular communication and coordination of outputs necessary to exceed client expectations.
  • Provide monthly management reporting where service risks or successes have been identified and require management intervention for correction or recognition within teams.
  • Assume ultimate accountability for ensuring client service satisfaction levels from the company.
Requirements:
  • 5+ years of experience in B2B Strategic Account Management – Medium/Large Corporate clients.
  • Deep understanding of the South African Payment Industry and inter-bank clearing system.
  • Deep understanding of Transactional Banking and eCommerce services.
  • Deep understanding of business clients' payments, receipting, and reconciliation processes.
  • Experience & track record in selling and supporting B2B transactional technology and solutions.
  • Ability to communicate and articulate at ALL levels.
  • Presentable and professional.
  • Good listener with analytical ability.
  • Strong and experienced presenter capable of presenting high-quality presentations at Executive / Boardroom level.
  • Grammatically articulate in English with well-developed report/proposal writing skills.
  • Well-organized and structured in administration.
  • Skilled in the use of Microsoft Office - Word, Excel, PowerPoint, etc.
  • Good understanding of the Payments Industry and competitor landscape.
  • Sound understanding of cashflow administration processes and practices in companies i.e. payments, receipting, collections, and reporting practices.
  • Ability to operate at an operational as well as strategic level when dealing with clients.
Preferred Qualifications:
  • Formally trained with practical experience/certification in Key Account Management program.
  • Good knowledge of the South African National Payments, banking & clearing system.

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