Customer Service Operations Specialist

1 month ago


Midrand, Gauteng, South Africa Fusion Personnel Full time
Job Overview
Fusion Personnel is seeking a highly skilled Customer Service Operations Specialist to join our team. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.

About the Role
This is a challenging and rewarding opportunity for an experienced customer service professional to leverage their skills and expertise to drive business growth and success. The successful candidate will be responsible for managing high volumes of customer inquiries, resolving complex issues, and providing timely solutions that meet or exceed customer expectations.

Key Responsibilities
  • Manage and resolve customer complaints and concerns in a fair, empathetic, and professional manner.
  • Utilize CRM systems to update customer information, track interactions, and analyze customer behavior.
  • Analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
  • Collaborate with internal teams to implement process improvements and drive business growth.
  • Maintain accurate records of customer interactions, including issue resolution, communication, and follow-up actions.

Requirements
To succeed in this role, you will need:
  • A minimum of 2 years' experience in a customer-facing role, preferably in a call center environment.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • The ability to work effectively in a fast-paced, dynamic environment.
  • Strong analytical and technical skills, with proficiency in CRM systems.
  • A strong understanding of customer needs and preferences.

Benefits
Fusion Personnel offers a competitive salary, excellent benefits package, and opportunities for career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Salary
The estimated salary range for this position is $45,000 - $60,000 per annum, depending on experience.
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