IT Service Management Specialist
4 weeks ago
Data Centrix is seeking an experienced IT Service Management Specialist to join our team. The ideal candidate will have a strong background in Ivanti Heat administration and excellent analytical skills.
Estimated Salary: $80,000 - $110,000 per annum
About the RoleThis role will be responsible for providing operational support to ensure the smooth running of our IT services. This includes analysing business requirements, prioritizing tasks, and ensuring that all calls are assigned and resolved within Service Target.
The successful candidate will also be responsible for implementing ITIL best practices for Service Support and Service Delivery, including maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and UC.
In addition, the role will involve growing and implementing Service Request Management, enabling IT customers to define offered services, publish those services in a service catalogue, and configuring assignments.
Key Responsibilities:
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