Senior Operations

2 weeks ago


Midrand, Gauteng, South Africa Lim Personnel Full time

Job Summary

Lim Personnel seeks a skilled DevOps / Operations & Service Specialist to join our team. As a key member of our operations team, you will be responsible for delivering high-quality services to our clients.

Key Responsibilities

• Solving and assisting with permission issues on the platform
• Executing standard service requests (service user lifecycle etc.)
• Operating platform specific ops projects (no code changes)
• Owning the Customer Experience (close collaboration with business departments)
• Taking the Platform User Documentation to the next Level
• Compiling of user and operational manuals
• Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
• Enhancing and editing process documentation
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
• Close collaboration with 3rd Level Support/Development and SaaS vendor teams

Requirements

• Relevant IT / Business degree or Equivalent experience
• Minimum 5 years' experience in Operations

What We Offer

Lim Personnel offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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