Digital Operations Specialist

1 month ago


Midrand, Gauteng, South Africa TalentCru Full time
About the Role

TalentCru is seeking a highly skilled Digital Operations Specialist to join our team in Midrand, South Africa. The successful candidate will be responsible for ensuring that our digital channels are functional and operating effectively.

Job Description
  • As a Digital Operations Specialist, you will report into the Portfolio Manager: Digital Operations and be responsible for investigating and resolving customer queries through effective incident management processes.
  • You will need to identify technical failures and root causes via system logs and database files, derive insights and recommendations for root cause solutions using modern technologies such as RPA, AI, automation, and ChatGPT tools.
  • The ideal candidate will have a good understanding of Agile Methodologies and the Software Delivery Lifecycle (SDLC), with experience working with Oracle SQL, online sales, and ecommerce platforms.
Key Responsibilities
  • Escalate any faults in line with severity to the relevant departments and ensure continuous follow-up until fault has been resolved.
  • Ensure adherence to agreed Service Level management with various support stakeholders.
  • Continuously review the Service Management process, deliverables, and SLA's with stakeholders.
  • Own resolution of online incidents/bugs with relevant resolver groups, including IT Operations and IT Development.
Requirements
  • Degree or Diploma in an IT related field or 2+ years experience in an IT related field.
  • Good understanding of Oracle SQL, online sales, and ecommerce platforms.
  • Experience working with Agile Methodologies and the Software Delivery Lifecycle (SDLC).
What We Offer
  • A competitive salary of ZAR 250,000 per annum.
  • A comprehensive benefits package, including medical aid, life insurance, and retirement funding.
  • Ongoing training and development opportunities to enhance your skills and career progression.
About TalentCru

TalentCru is a leading talent acquisition company that specializes in providing top-tier candidates to our clients across various industries. We pride ourselves on building long-term relationships with our clients and candidates, and we are committed to delivering exceptional service and results.



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