Technical Support Specialist
4 weeks ago
Technical Support Specialist
Company OverviewH Systems Ltd is a leading provider of innovative solutions in the field of system administration and technical support.
Salary RangeR450,000 - R600,000 per annum, depending on experience.
Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to customers, resolving issues related to system installation and maintenance, and ensuring that all tools and equipment are functioning properly.
Key Responsibilities- Provide technical support to customers via phone, email, and on-site visits;
- Resolve issues related to system installation and maintenance, including troubleshooting and repair;
- Ensure that all tools and equipment are functioning properly and maintain a clean and organized workspace;
- Conduct training sessions for customers on the proper use and maintenance of systems;
- Liaise with internal stakeholders to resolve technical issues and improve processes;
- Grade 12 certificate or equivalent;
- Valid motor vehicle driver's license;
- 3 years' experience in a similar position;
- Computer literacy with proficiency in MS Office at an intermediate level;
- Knowledge of AAAMSA and SAGGA regulations;
- Proficient in Fenestration Design Software and Estimating Systems;
- In-depth product knowledge, including features, functionalities, and potential troubleshooting points;
The successful candidate will work in a fast-paced environment, interacting with customers and internal stakeholders to resolve technical issues. The role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
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