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Technical Support Specialist
2 months ago
At Planet10, we are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in IT support.
About the RoleWe are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to our systems. You will also work closely with internal teams to ensure seamless integration and optimal system performance.
Responsibilities- Provide exceptional customer support via phone, email, or chat channels
- Analyze and troubleshoot technical issues using various tools and software
- Collaborate with internal teams to resolve complex technical issues
- Develop and implement knowledge base articles and other support resources
- Stay up-to-date with industry trends and emerging technologies
- 1-2 years of experience in IT support
- Basic IT support skills and ITSM process experience
- Excellent communication and problem-solving skills
- English and Portuguese language skills (basic)
- Salary: $45,000 - $60,000 per year
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
