Technical Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Parvana Full time

About Parvana:

We are a global company headquartered in Cape Town, established in the 90s with over 500 employees. Our diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing use cutting-edge technology and digitized processes to deliver exceptional results.

We prioritize integrity and unity in all our endeavors.

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.

The ideal candidate will have a strong problem-solving ability, excellent communication skills, and experience in hybrid home-office setups.

This is a challenging role that requires adaptability, humility, and a thirst for knowledge. If you are self-motivated and enjoy troubleshooting IT issues, we encourage you to apply.

Key Responsibilities:

  • Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
  • Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
  • Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
  • Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.
  • Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
  • Prioritise open and effective communication throughout the support process to keep stakeholders informed.
  • Embrace challenges as opportunities to own problems, foster constructive problem-solving, and ensure the successful execution of solutions when issues arise.

Requirements:

  • Ideally 3 years plus of relevant work experience.
  • Proficient in SQL (both Microsoft and PostgreSQL) as well as Linux.
  • Strong problem-solving abilities with a knack for troubleshooting IT issues.
  • Familiarity with Web Server and adept at optimising server performance.
  • Proficient in cloud computing and managing cloud-based infrastructure.
  • Excellent communication skills, comfortable in client-centric environments.
  • Self-motivated and adaptable, with experience in hybrid home-office setups.
  • Demonstrates humility, a thirst for knowledge, and intelligence in problem-solving.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per annum.

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