Technical Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full time
Position: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team at Synergy Jobs (Pty) Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:
  • Provide technical support and assistance to clients through various communication channels
  • Perform daily checks on servers and network equipment
  • Configure and manage Active Directory, Windows Server, and SQL Server
  • Set up and manage access points and handheld scanners
  • Monitor systems and network using NETXMS and troubleshoot issues
  • Perform general server maintenance and ICT asset management
  • Act as technical contact with ICT suppliers
  • Set up and manage Kyocera printers
  • Monitor WAN and LAN network configuration

Qualifications and Requirements:
  • Diploma in Information Technology or related field
  • 5+ years' experience working with various server and network technologies
  • Relevant certification, such as A+ Certified or equivalent
  • Experience with Microsoft Windows and associated Microsoft Server products
  • Experience with Active Directory, Windows Server, and SQL Server
  • Experience with Office 365 and Power BI
  • Experience with VMware
  • Remote desktop services
  • Working knowledge of ESET, Fortigate, Paltrack, Mimecast, and Qlikview
  • Valid driver's license and own transport

Skills and Competencies:
  • Report writing skills
  • Ability to work under pressure
  • Disciplined, self-motivated, and energetic
  • Excellent interpersonal and communication skills
  • Innovative
  • Ability to manage multiple tasks and projects simultaneously
  • Performing standby duties and traveling to various sites
  • Valid driver's license and own transport


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