Travel Operations Coordinator

2 weeks ago


Sandton, South Africa HR Genie Full time

Job Title: Travel Operations Coordinator

At HR Genie, we're seeking a skilled Travel Operations Coordinator to join our team. The ideal candidate will have a strong background in inbound tourism, with a focus on leisure FIT itineraries.

Key Responsibilities:

  • Design and implement creative, out-of-the-box leisure FIT itineraries
  • Manage the reservations process, including handling bookings from quote to finalization, invoicing, and travel documents
  • Ensure strict adherence to turnaround times according to standard operating practices
  • Proactively sell products and services, ensuring the best possible itinerary for guests
  • Maintain consistent interaction and clear communication with colleagues, agents, operators, guests, and suppliers

Requirements:

  • Good understanding of delivering excellent service to agents and guests
  • In-depth knowledge of Tourplan or a similar booking system
  • Knowledge of WETU
  • Geographical, logistical, and product knowledge of South, Southern, and East Africa
  • Fluent in verbal and written Spanish, preferably South American Spanish

Preferred Qualifications:

  • Excellent command of the English language (spoken and written)
  • Time and desk management skills
  • Ability to work under pressure and show initiative
  • Understanding of the travel industry
  • Calm and professional manner


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