Travel Operations Coordinator
2 weeks ago
Job Title: Travel Operations Coordinator
At HR Genie, we're seeking a skilled Travel Operations Coordinator to join our team. The ideal candidate will have a strong background in inbound tourism, with a focus on leisure FIT itineraries.
Key Responsibilities:
- Design and implement creative, out-of-the-box leisure FIT itineraries
- Manage the reservations process, including handling bookings from quote to finalization, invoicing, and travel documents
- Ensure strict adherence to turnaround times according to standard operating practices
- Proactively sell products and services, ensuring the best possible itinerary for guests
- Maintain consistent interaction and clear communication with colleagues, agents, operators, guests, and suppliers
Requirements:
- Good understanding of delivering excellent service to agents and guests
- In-depth knowledge of Tourplan or a similar booking system
- Knowledge of WETU
- Geographical, logistical, and product knowledge of South, Southern, and East Africa
- Fluent in verbal and written Spanish, preferably South American Spanish
Preferred Qualifications:
- Excellent command of the English language (spoken and written)
- Time and desk management skills
- Ability to work under pressure and show initiative
- Understanding of the travel industry
- Calm and professional manner
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