Safari Travel Coordinator
1 month ago
We are seeking a highly skilled and experienced Direct Travel Specialist to join our team at Wild Dreams Hospitality.
About the Role:The successful candidate will be responsible for providing exceptional customer service to our direct guests, handling reservation requests, and processing bookings from quote to finalization. They will also be responsible for proactive selling of our products and services, ensuring the best possible safari experience for our guests.
Key Responsibilities:- Provide calm and professional interaction with suppliers and travel planners via phone and email
- Design and plan creative itineraries that meet our guests' needs and expectations
- Handle reservation requests and process bookings from quote to finalization
- Service our dynamic direct guests with professionalism and attention to detail
- Proactively sell our products and services to ensure the best possible safari experience for our guests
- At least 5 years of reservations experience, preferably in a tour operating environment
- Good knowledge of travel destinations in Africa
- Understanding of FIT and Groups policies and procedures
- Strong communication skills and command of the English language
- Familiarity with Tourplan reservations system (advantageous)
- Strong time and desk management skills
- Computer aptitude
- Strong attention to detail and ability to elaborate on descriptions
- Exceptionally customer-focused with creativity, flexibility, high energy, and patience
This is a live-out position requiring shift work on a rotation basis, with working hours of 07:00-15:30 and 09:30-18:00.
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