Travel Experience Coordinator
10 hours ago
We are a dynamic and innovative company, Shorza Ltd, seeking an experienced Travel Agent to join our team. As a key player in the travel industry, we provide exceptional customer experiences for our clients.
SalaryThe salary for this position is approximately $55,000 per annum, with a competitive commission structure based on sales performance.
Job DescriptionThis role involves working closely with clients to understand their travel preferences and tailor-make itineraries that meet their needs. Key responsibilities include:
- Client Consultation: Meeting with clients to discuss their travel requirements, including flights, accommodations, activities, and transportation.
- Planning: Researching and creating customized travel itineraries, taking into account clients' budgets and desired experiences.
- Booking Management: Handling all aspects of travel bookings, including flights, hotels, car rentals, and tours.
- Customer Service: Providing exceptional customer service throughout the booking process and during clients' trips, addressing any questions or concerns promptly.
- Market Research: Staying updated on travel trends, destinations, and industry developments to provide informed recommendations to clients.
- Problem Resolution: Assisting clients with any issues that may arise before or during their travels, finding effective solutions in a timely manner.
- Sales Support: Promoting special offers and packages to clients, aiming to meet sales goals and enhance customer satisfaction.
To be successful in this role, you will need:
- Diploma or equivalent qualification; a degree in tourism, hospitality, or a related field is highly regarded.
- Previous experience in customer service or sales is desirable, with a proven track record of meeting sales targets.
- Strong communication and interpersonal skills, with the ability to build rapport with clients.
- Excellent organizational and multitasking abilities, with a high level of attention to detail.
- Proficiency in using computers and travel booking software, with a willingness to learn new systems and technologies.
We offer a comprehensive compensation package, including:
- A competitive salary and commission structure.
- Ongoing training and development opportunities, to help you succeed in your role.
- A supportive and dynamic work environment, where your contributions are valued and recognized.
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