Luxury Travel Experience Coordinator

13 hours ago


Sandton, South Africa Wild Dreams Hospitality Full time

At Wild Dreams Hospitality, we seek a highly skilled and experienced Luxury Travel Experience Coordinator to join our team in Gauteng, Sandton. This is a live-out position requiring shift work, with a rotation basis of working hours between 7:00 AM and 3:30 PM, and 9:30 AM and 6:00 PM.

Job Description

The Luxury Travel Experience Coordinator will be responsible for providing exceptional customer service to our direct guests, handling reservation requests, and processing reservations from quote to finalization, including invoicing and travel documents.

The ideal candidate will have a minimum of 5 years' experience in reservations, preferably in a tour operating environment, with a strong understanding of FIT and Groups policies and procedures. They must also possess excellent communication skills, a command of the English language, and a computer aptitude.

The successful candidate will be responsible for proactive selling of our products and services, ensuring the best possible safari experience for our guests. They will also be required to work closely with suppliers and travel planners, telephonically and via email, and handle reservation requests in a calm and professional manner.

Required Skills and Qualifications
  • Minimum 5 years' experience in reservations, preferably in a tour operating environment
  • Strong understanding of FIT and Groups policies and procedures
  • Excellent communication skills and command of the English language
  • Computer aptitude
  • Familiarity with Tourplan reservations system (advantageous)
  • Strong time and desk management skills
  • Strong attention to detail and ability to elaborate on descriptions
  • Exceptionally customer-focused with creativity, flexibility, high energy, and patience
Benefits

The successful candidate will receive a competitive salary, estimated to be around R250,000 per annum, based on the location and requirements of the role. The salary may be adjusted based on experience and qualifications.

The Luxury Travel Experience Coordinator will also have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences.

This is a live-out position, and the successful candidate will be required to work shift work, with a rotation basis of working hours between 7:00 AM and 3:30 PM, and 9:30 AM and 6:00 PM.



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