Travel Experience Manager
1 month ago
We are seeking a highly skilled Senior Travel Designer to join our team at Wild Dreams Hospitality. As a Senior Travel Designer, you will be responsible for designing and developing customized travel experiences for our clients.
Key Responsibilities:- Secure and Present Journeys: Secure, cost, and present journeys to sales agents promptly, focusing on sales success and maximizing booking potential.
- Foster Strong Connections: Foster strong connections with sales agents and suppliers, ensuring effective communication and service delivery to enhance partnerships and client satisfaction.
- Manage Requests: Manage new requests from sales agents, from initial quote to booking confirmation, ensuring accuracy and timely processing while maintaining booking integrity.
- Develop Relationships: Develop and nurture relationships with suppliers and AP partners, leveraging these connections to optimize booking outcomes and enhance client experiences.
- Oversee Provisional Bookings: Oversee the maintenance of provisional bookings, ensuring all relevant documents, special offers, and correct details are accurately recorded and communicated.
- Stay Updated: Stay updated on regional logistics, supplier knowledge, industry trends, and company policies, actively participating in training, trade shows, and familiarization trips for ongoing professional development.
- Grade 12 with Mathematics: Candidate must have a Grade 12 certificate with mathematics.
- Tertiary Certificate: A tertiary certificate in Travel & Tourism/Hospitality is advantageous.
- Senior Position Experience: Must have at least 4-5 years of experience in a senior position.
- Customer Relationships: Must be confident in handling customer relationships and developing and promoting product and building journeys in the inbound travel industry.
- Regional Knowledge: Must have an in-depth knowledge of Southern and East Africa.
- Knowledge of Mozambique, Mauritius, and Seychelles: Knowledge of Mozambique, Mauritius, and Seychelles is highly advantageous.
- Computer Literacy: Should be computer literate, with proficiency in Microsoft Office (Outlook, Teams, Excel, and Word).
- Working Knowledge of TourPlan and WETU: Must have a working knowledge of TourPlan and WETU or similar booking/operating systems.
- Attention to Detail: Should have excellent attention to detail.
At Wild Dreams Hospitality, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our employees with the tools and resources necessary to succeed in their roles.
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