Travel Experience Manager

1 month ago


Sandton, South Africa Wild Dreams Hospitality Full time
Job Title: Senior Travel Designer- Owned BrandsJob Summary:

We are seeking a highly skilled Senior Travel Designer to join our team at Wild Dreams Hospitality. As a Senior Travel Designer, you will be responsible for designing and developing customized travel experiences for our clients.

Key Responsibilities:
  • Secure and Present Journeys: Secure, cost, and present journeys to sales agents promptly, focusing on sales success and maximizing booking potential.
  • Foster Strong Connections: Foster strong connections with sales agents and suppliers, ensuring effective communication and service delivery to enhance partnerships and client satisfaction.
  • Manage Requests: Manage new requests from sales agents, from initial quote to booking confirmation, ensuring accuracy and timely processing while maintaining booking integrity.
  • Develop Relationships: Develop and nurture relationships with suppliers and AP partners, leveraging these connections to optimize booking outcomes and enhance client experiences.
  • Oversee Provisional Bookings: Oversee the maintenance of provisional bookings, ensuring all relevant documents, special offers, and correct details are accurately recorded and communicated.
  • Stay Updated: Stay updated on regional logistics, supplier knowledge, industry trends, and company policies, actively participating in training, trade shows, and familiarization trips for ongoing professional development.
Requirements:
  • Grade 12 with Mathematics: Candidate must have a Grade 12 certificate with mathematics.
  • Tertiary Certificate: A tertiary certificate in Travel & Tourism/Hospitality is advantageous.
  • Senior Position Experience: Must have at least 4-5 years of experience in a senior position.
  • Customer Relationships: Must be confident in handling customer relationships and developing and promoting product and building journeys in the inbound travel industry.
  • Regional Knowledge: Must have an in-depth knowledge of Southern and East Africa.
  • Knowledge of Mozambique, Mauritius, and Seychelles: Knowledge of Mozambique, Mauritius, and Seychelles is highly advantageous.
  • Computer Literacy: Should be computer literate, with proficiency in Microsoft Office (Outlook, Teams, Excel, and Word).
  • Working Knowledge of TourPlan and WETU: Must have a working knowledge of TourPlan and WETU or similar booking/operating systems.
  • Attention to Detail: Should have excellent attention to detail.
Why Join Wild Dreams Hospitality:

At Wild Dreams Hospitality, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our employees with the tools and resources necessary to succeed in their roles.



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