French Speaking Help Desk Professional

6 days ago


Cape Town, Western Cape, South Africa Excis Compliance Full time
About the Role

This is an exciting opportunity to join our Excis Compliance team as a Multilingual Technical Support Specialist French. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients in the French language.

You will work closely with our internal teams to ensure that customers receive prompt and professional assistance. Your primary focus will be on resolving technical issues related to hardware, software, and applications, as well as assisting users with account access, password resets, and basic troubleshooting tasks.

Key qualifications for this role include excellent communication skills, both written and verbal, in the French language, as well as experience working in a helpdesk or IT support environment.

Responsibilities
  • Key Responsibilities:
  • Provide technical support for hardware, software, and application-related issues.
  • Respond to customer inquiries in a timely and professional manner.
  • Assist users with account access, password resets, and basic troubleshooting tasks.
  • Troubleshooting and Issue Resolution:
  • Diagnose and resolve Level 1 technical issues, including desktop, application, and peripheral device support.
  • Utilize remote desktop tools to troubleshoot and resolve user problems.
  • Document troubleshooting steps and solutions in the ticketing system.


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