Dispute Resolutions Director

5 days ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time

The Lead Generation Group is looking for a highly skilled Dispute Resolutions Director to manage and resolve complex client disputes.

About the Role:

In this role, you will be responsible for developing and implementing strategies to reduce the frequency of disputes, working closely with other departments to identify root causes of disputes, maintaining accurate records, and presenting regular reports on dispute trends and outcomes.

Responsibilities:
  1. Developing and implementing strategies to reduce the frequency of disputes and enhance overall client satisfaction.
  2. Collaborating with other departments to identify and address the root causes of disputes.
  3. Maintaining accurate records of all disputes and resolutions.
  4. Presenting regular reports on dispute trends and outcomes to senior management.

This is a great opportunity for someone who enjoys problem-solving, has excellent communication skills, and is passionate about delivering exceptional customer experiences.



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