Client Satisfaction Officer
3 days ago
To be successful in this role, you will need:
- Strong de-escalation techniques and conflict resolution skills
- A thorough understanding of company policies and procedures
- Excellent communication and interpersonal skills
- Ability to maintain accurate records of all escalations and resolutions
- Ability to prepare and present regular reports on escalation trends and outcomes to senior management
This position involves leading the development and implementation of strategies to reduce the frequency of escalations and enhance overall client experience. You will work closely with other departments to identify root causes of complaints and implement continuous improvement initiatives.
-
Satisfaction and Escalations Specialist
6 days ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeSatisfaction and Escalations SpecialistJoin our team as a Satisfaction and Escalations Specialist and take on a challenging role that requires strong problem-solving skills and attention to detail.You will be responsible for managing client complaints and ensuring timely resolution.About the Job:Manage and resolve escalated client complaints.Develop...
-
Client Liaison Officer
20 hours ago
Cape Town, Western Cape, South Africa Dante Group Pty Ltd Full timeCLIENT LIAISON OFFICER ROLE OVERVIEWWe are seeking a highly skilled Client Liaison Officer to join our Conveyancing team at Dante Group Pty Ltd. As a key member of our team, you will be responsible for providing exceptional service to our clients and ensuring the smooth progression of conveyancing transactions.Duties & ResponsibilitiesA matric qualification...
-
Client Liaison Officer
4 hours ago
Cape Town, Western Cape, South Africa Persona Staff cc Full timeClient Liaison OfficerReference: CPT004650-H-1Our client in the construction industry is seeking a Client Liaison Officer to join their team in Cape Town. This role requires someone that is customer orientated and has the ability to deal with any obstacles.Duties & ResponsibilitiesResponsibilities:Providing reports to management to ensure the client receives...
-
Client Liaison Officer
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWe are seeking an experienced and dynamic Client Liaison Officer to join our Conveyancing Department. This high-profile role requires a motivated professional with a proven track record in client relations, particularly within the legal or property sector. Afrikaans fluency is essential for effective communication with our clientele. You will be responsible...
-
Client Services Coordinator
4 minutes ago
Cape Town, Western Cape, South Africa Hire Resolve Full timeWe are looking for a Client Services Coordinator to join our client's team in the Retail Industry. As a Client Services Coordinator, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.About the RoleThis...
-
Client Relations Specialist
3 minutes ago
Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full timeJob DescriptionThis is an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Candidate Title. In this role, you will play a critical part in delivering exceptional customer service, driving business growth, and contributing to the success of our organization.About Our CompanyWe are a leading provider of business...
-
Client Experience Manager
6 days ago
Cape Town, Western Cape, South Africa CBRE Excellerate Full timeAbout the TeamCBRE Excellerate is a dynamic team committed to delivering exceptional services to our clients across Africa and the Middle East. We strive to create a work environment that fosters collaboration, innovation, and growth opportunities for our employees.Main ResponsibilitiesDevelop and implement site-specific initiatives to enhance client...
-
Key Client Specialist
6 days ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeAbout the RoleThe Key Account Manager will be the primary point of contact for our key clients in the FMCG sector, particularly with Shoprite and Checkers. This is a full-time hybrid role that requires strong analytical skills, excellent customer service, and relationship management skills.ResponsibilitiesDevelop and implement business plans to drive sales...
-
Pest Management Officer
18 seconds ago
Cape Town, Western Cape, South Africa Status Staffing Full timeAbout the RoleWe are seeking a skilled Pest Management Officer to join our team at Status Staffing. This role is ideal for individuals who have a passion for delivering exceptional pest control services and ensuring the highest standards of quality.The successful candidate will be responsible for carrying out pest control and hygiene services in accordance...
-
Sales and Shopfitting Solutions Manager
4 minutes ago
Cape Town, Western Cape, South Africa Ad Hoc Client Full timeAs a Sales and Shopfitting Solutions Manager at the Ad Hoc Client, you will be responsible for developing and implementing sales strategies that drive growth and revenue. You will work closely with the sales team and other departments to achieve sales goals and objectives.Key Responsibilities:Sales Strategy: Develop and implement effective sales strategies...
-
Client Solutions Manager
10 hours ago
Cape Town, Western Cape, South Africa Circana, LLC. Full timeAbout Circana's CultureCircana values its employees' passion for continuous learning, growth, and collaboration.We strive to create an inclusive environment where employees can bring their full selves to work, celebrating diversity, equity, and inclusion.Key AccountabilitiesClient Satisfaction:Maintain high levels of client satisfaction through timely...
-
Client Relationship Manager
20 hours ago
Cape Town, Western Cape, South Africa Sanlam Limited Full timeKey Performance Indicators (KPIs)The following KPIs will be used to measure your performance in this role:Revenue Growth:Achieve revenue growth targets through effective sales strategies and business development.Identify and pursue new business opportunities, building strong relationships with key stakeholders and decision-makers.Client Satisfaction:Deliver...
-
Family Office Client Accountant
4 hours ago
Cape Town, Western Cape, South Africa Shift Pursuit Full timeAre you a meticulous finance professional with a knack for problem-solving? Do you thrive in a client-facing role where your expertise truly makes an impact? If so, this opportunity is for you Our client, a highly regarded audit and accounting firm in Cape Town, is looking for a Family Office Client Accountant & Administrator to join their dynamic team. This...
-
Client Service Director
38 seconds ago
Cape Town, Western Cape, South Africa Ogilvy South Africa Group Full timeAs the Client Service Director, you will be responsible for leading our agency's client service team, ensuring that we deliver exceptional experiences that meet or exceed client expectations.Key responsibilities include:Developing and executing client service strategies that drive customer satisfaction, loyalty, and retention.Building and maintaining strong...
-
Director of Client Relationships
4 days ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeAbout the JobThe Customer Experience Director will be responsible for leading client relationships and driving business results. This role involves developing and implementing strategies to enhance customer satisfaction and loyalty.Key responsibilities include:Managing client relationships and ensuring alignment of goals and objectivesDriving business...
-
Client Analyst
4 hours ago
Cape Town, Western Cape, South Africa Circana Full timeCape Town Head OfficeAintree ParkEfr 159928Cape Town, WC 7708, ZAFCircana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and...
-
Client Relationship Consultant
2 days ago
Cape Town, Western Cape, South Africa LabourNet Full timeAbout the Role:As a Client Relationship Consultant at LabourNet, you will be responsible for establishing and maintaining relationships with clients to generate new business opportunities. This involves identifying prospective clients' needs and infiltrating their existing client base for cross-service initiatives. You will also be expected to maintain...
-
Senior Liaison Officer
3 minutes ago
Cape Town, Western Cape, South Africa Dante Group Pty Ltd Full timeJob Title: Senior Liaison OfficerCompany Overview: Our team at Dante Group Pty Ltd is seeking a highly skilled and experienced Senior Liaison Officer to join our Conveyancing department in Cape Town CBD. As a key member of our team, you will play a vital role in ensuring seamless communication between clients and internal stakeholders.Key...
-
Client Liaison Officer
3 weeks ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeAre you someone with a background in hospitality, retail, or the corporate world? Do you have a talent for problem-solving, and the ability to take initiative? If yes, we have an urgent opportunity for you to join our teamKey Responsibilities:Act as the main point of contact for clients, ensuring clear and professional communication.Handle front desk...
-
client relationship officer
2 weeks ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeMinimum requirements: Tertiary degree or diploma in social sciences, agriculture, business, law or other relevant qualificationHigh level of computer literacy Excellent English and Afrikaans spoken and written competencyExperience in business management would be beneficialExperience and/or interest in sustainable agriculture/fair trade/CSR/certification...