Service Warranty Specialist
7 days ago
We are looking for a highly motivated Service Warranty Specialist to join our team at Bonafide Human Capital.
In this role, you will be responsible for providing exceptional service to customers by handling warranty claims efficiently and effectively.
The successful candidate will have strong communication skills, be able to work under pressure, and have a basic understanding of mechanical and technical terms.
Key Responsibilities:- Managing warranty claims from receipt to resolution
- Communicating with customers and technicians to resolve issues
- Preparing and submitting warranty claims to the manufacturer
- Conducting audits to ensure accuracy and completeness
Minimum Requirements:
- Senior Certificate (Grade 12)
- A minimum of 2-3 years in the automotive service industry. Prior experience in a technical role or as a service advisor and/or Warranty Clerk would be ideal.
- Basic technical understanding and background are essential.
- Direct experience as a Warranty/Costing Clerk
- Relevant OEM experience is highly desired.
- Valid, unendorsed driver's license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
- General understanding of mechanical/technical terms is essential.
- Basic knowledge of accounting practices is highly desired.
- Communication skills in English (read, write & speak) and other primary languages spoken in the area.
- Interpersonal ability; working with people, relating to others.
- Listening
- Customer orientation
- Planning and organizing; monitoring performance and output against expectations/targets/deadlines.
- Administration
- Initiative and problem-solving abilities
- Persuading and Influencing
- Delivering results
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Coping with pressure and setbacks; able to work productively in a highly pressurized environment.
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