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Customer Service Director
2 weeks ago
Our mission at Learning Lab Apps is to bring happiness to families by making schoolwork less daunting and more fun. We are a team of passionate individuals who are dedicated to our work, and we're looking for someone to join us in this journey.
About the RoleWe are seeking a highly experienced Customer Service Manager to lead our entire customer service function from start to finish. This includes improving systems and workflows to ensure customers receive exceptional support, managing support emails, live chat, and phone queries, implementing automations to reduce customer frustration, and creating helpful documentation.
This role requires someone with strong problem-solving skills, excellent verbal and written communication skills, and experience in handling high volumes of customer inquiries. As a self-starter, you should be able to run your own department without needing constant supervision.
If you have what it takes to make a real impact on our customers' lives, we'd love to hear from you.
