Customer Service Director

3 days ago


Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time
About the Company

We are part of TFG (The Foschini Group), an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands. Our vision is to create the most remarkable omnichannel experiences for our customers.

We pride ourselves on creating jewellery and accessories that complement your daily outfits with the luxury of brilliance. If you share our passion for delivering exceptional customer service and driving sales growth, we would love to hear from you.

Job Description

This role involves leading a team of retail professionals in delivering exceptional customer service and driving sales growth. As a key member of our leadership team, you will be responsible for executing our merchandising strategy, managing stock levels, and controlling expenses.

You will have the opportunity to develop your skills in people management, recruitment, and performance management. You will also be responsible for ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

  • Key Responsibilities:
  • Driving turnover to ensure the achievement of targets
  • Controlling expenses
  • Managing stock losses to ensure shrinkage is in line with the Company standard

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