Customer Success Director

4 days ago


Cape Town, Western Cape, South Africa Recruiters of Distinction Full time

Company Overview

Recruiters of Distinction is a leading recruitment agency that prides itself on delivering exceptional client service and building long-term relationships with our clients. We are now seeking a Customer Success Director to join our team.

Job Description

  • Develop and implement strategies to drive customer success and growth
  • Manage client relationships to ensure high levels of satisfaction and retention
  • Identify opportunities for clients to maximize our company's functionality and increase their ROI
  • Upsell services such as design, account management, training, and additional licenses
  • Communicate effectively with internal and external stakeholders to ensure seamless delivery of services

Requirements

  • A good understanding of email marketing and its capabilities
  • Client services experience is essential
  • Ability to communicate effectively with enterprise clients
  • Exceptional verbal and written communication skills
  • Experience with CRM systems such as Salesforce is a plus


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