Global French Language Support Specialist

2 weeks ago


Nelspruit, Mpumalanga, South Africa Black Pen Recruitment Full time

About the Role


We are seeking a highly skilled Global French Language Support Specialist to join our team at Black Pen Recruitment.



Job Overview


This is a full-time, permanent position located in Mpumalanga, South Africa. As a Global French Language Support Specialist, you will be working for a prestigious airline brand on various work streams.



Key Responsibilities



  • Provide exceptional customer service to passengers with pre & post flight departure travel-related queries in customer relations department in French and English languages.
  • Work on airline reservations systems & handling voice calls in English and French may include some written correspondence.
  • Daily interactions with international passengers with queries and compliments.
  • Meet specific key performance indicators and meet expected client service levels.
  • Work in a demanding and time-sensitive call center environment.


Requirements



  • Native level fluency in French language: Verbal & Written.
  • Located in South Africa.
  • Permanent residence permit/South African ID holders only.
  • Flexibility to work shifts.
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
  • Fully paid product and systems training provided.
  • Training: 4 weeks (Fully Paid).
  • Probation period: 4 months.


About the Salary


The estimated salary for this role is R250,000 - R350,000 per annum, depending on experience.



What We Offer



  • Fully paid product and systems training.
  • Opportunity to work for a prestigious airline brand.
  • Chance to develop your skills in a dynamic call center environment.
  • Benefits package including fibre internet and UPS solution.


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