Multilingual Customer Service and Sales Specialist
3 weeks ago
Job Overview:
As a Multilingual Customer Service and Sales Specialist with Black Pen Recruitment, you will work with a prestigious airline brand, providing exceptional customer service to international passengers in French and English. This role requires native level fluency in French, flexibility to work shifts, and a fibre internet connection or fixed stable ADSL line.
Responsibilities:
- Assist passengers with pre and post-flight travel-related queries in customer relations in French and English.
- Work on airline reservations systems, handling voice calls in English and French, and written correspondence.
- Meet specific key performance indicators and client service levels in a demanding and time-sensitive call centre environment.
Requirements:
- Native level fluency in French language (verbal and written).
- Located in South Africa.
- Permanent residence permit or South African ID holders only.
- Flexibility to work shifts.
- Fibre internet connection or fixed stable ADSL line required at own cost.
- UPS Solution required during load shedding.
- Fully paid product and systems training provided.
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