Technical Support Specialist L2

11 hours ago

Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
About the Role

We are seeking a highly skilled Technical Support Specialist L2 to join our team at Dimension Data. This role will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

This is an exciting opportunity to work with cutting-edge technology and make a real impact on our company's success. As a Technical Support Specialist L2, you will be required to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Key Responsibilities:
  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfill approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
Requirements:
  • Diploma, degree or relevant qualification in IT/Computing
  • Demonstrated work experience
  • Advantageous certifications: ITIL certification, Microsoft Certified Solutions Associate - MCSA, Microsoft Certified Solutions Expert - MCSE, Azure Cloud Certification, AWS Cloud Certification, VMware & Hyper-V, SCCM & SCOM, IP, WINS, DHCP, DNC, MS-Office, 0365, MS-Windows, MS-Active Directory, MS-Windows Server, MS-Exchange Server, Backup Certification, Cisco Certified Network Associate - CCNA, Security Certification
About the Opportunity

This is an excellent opportunity to work with a dynamic team and contribute to the success of Dimension Data. As a Technical Support Specialist L2, you can expect to earn an estimated salary of $80,000-$110,000 per annum, depending on your qualifications and experience.

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