Chat Support Specialist

1 week ago


Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time

**Key Responsibilities**

As a Chat Support Specialist at Top Vitae, you will be responsible for engaging with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.

You will assist customers in navigating our products or services, addressing their questions, concerns, and technical issues, while troubleshooting and resolving customer problems, escalating complex issues when necessary.

Maintain a high level of professionalism and customer service etiquette in all interactions, documenting customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals, while staying updated on product knowledge and company policies to provide accurate and up-to-date information to customers.


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