Customer-Focused Telco Solutions Engineer

1 month ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
About the Role

We are seeking a highly skilled and experienced MS Telco Engineer L2 to join our team at Dimension Data. As a key member of our technical team, you will be responsible for delivering exceptional customer service and ensuring that our clients' IT infrastructure remains operational.

As a seasoned professional in the telco industry, you will possess a strong understanding of network technologies and have excellent problem-solving skills. Your primary objective will be to proactively monitor client requests or tickets and apply technical knowledge to resolve them without breaching service level agreements (SLAs).



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