IT Support Specialist
1 month ago
The IT Support Specialist role at IT Naledi Solutions requires an individual with a strong background in technical support and field service engineering. As the primary point of contact for clients, you will be responsible for managing relationships, resolving technical issues, and ensuring seamless operations.
Key Responsibilities:- Manage client relationships to foster trust and open communication
- Take service calls, perform incident-specific activities, and provide timely resolutions
- Perform preventative maintenance activities as directed
- Install and maintain hardware and software systems
- Responsible for troubleshooting, installing, maintaining, and repairing hardware
To succeed in this role, you must possess excellent written and verbal communication skills, a positive attitude, and strong organizational abilities. Additionally, you should have a solid understanding of billing and payment cycles, multitasking skills, and the ability to work independently and under pressure.
- Grade 12 or equivalent education
- Computer literacy in Microsoft Office applications (Word, Excel, Outlook)
- A+ and N+ certifications advantageous
- MCSE, Cisco, and Huawei certification beneficial
- Valid SA driver's license and willingness to travel to client sites
The estimated salary range for this position is R150,000 - R250,000 per annum, depending on experience and qualifications.
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IT Infrastructure Specialist
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HR Support Specialist
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Field Support Specialist
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Cloud Support Specialist
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