Technical Support Specialist for Academic Laboratories

1 week ago


Port Elizabeth, Eastern Cape, South Africa Rhodes University Full time
Job Title: Technical Support Specialist for Academic Laboratories

Overview

Rhodes University seeks a highly skilled and experienced Technical Support Specialist to join their team. The successful candidate will be responsible for ensuring the smooth operation of computer laboratories used for academic teaching and learning.

Salary:

The estimated salary for this position is R200,000 - R250,000 per annum, depending on experience.

Job Description

In this role, you will be responsible for providing technical support for over 15 computer laboratories, which are equipped with more than 600 computers. Your primary objective will be to ensure that these labs are fully functional at all times, minimizing downtime and ensuring that students have access to the resources they need.

You will work closely with the Information and Technology Services Division (I&TS) to maintain and support public and departmental laboratories. This will involve troubleshooting hardware and software issues, as well as ensuring that all maintenance and user requirements are met.

Your responsibilities will also include confirming bookings for lecture timetables and examination purposes. You will be expected to maintain accurate records of assets and equipment.

Required Skills and Qualifications

  • A minimum of 2 years' administrative experience in an electronic environment
  • Demonstrable ability to efficiently diagnose hardware and software problems
  • Well-rounded expertise and practical knowledge of operating systems, networking, and office software, particularly in Windows and Google Workspace environments
  • At least 1 year's experience maintaining accurate records of assets or equipment

Benefits

This is a great opportunity to join a dynamic team and contribute to the success of Rhodes University. As a Technical Support Specialist, you will have the chance to develop your skills and expertise while making a real difference in the lives of students.

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and cover letter, to the relevant contact person. We look forward to hearing from you soon



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