Cloud Infrastructure Specialist

1 month ago


Port Elizabeth, Eastern Cape, South Africa NTT Full time
Job Description

The role of the Virtualization Engineer (L2) at NTT is to provide a managed service to clients, ensuring their IT infrastructure and systems remain operational.

Through proactive monitoring, identifying, investigating, and resolving technical incidents and problems, the Virtualization Engineer (L2) restores service to clients.

The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

This role focuses on second-line support for incidents and requests with a medium level of complexity, spanning two or more technology domains - Virtualization and Storage/Cloud.

Key Responsibilities
  • Proactively monitor work queues
  • Perform operational tasks to resolve incidents/requests in a timely manner within agreed SLA
  • Update tickets with resolution tasks performed
  • Identify, investigate, analyse issues and errors prior to or when they occur, and log all such incidents in a timely manner
  • Capture all required and relevant information for immediate resolution
  • Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems
  • Communicate with other teams and clients for extending support


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