IT Support Specialist

24 hours ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our Dimension Data team. As a Technical Service Desk Expert, you will be responsible for providing exceptional technical support to our clients.

Job Description

The successful candidate will be required to:

  • Respond to in-bound customer inquiries regarding products, services, and order status via phone and email.
  • Use scripted dialogue to resolve customer issues and escalate complex problems to product support teams.
  • Log calls and update customer account records in our ITSM toolset.
Requirements

To be considered for this role, you will need:

  • A relevant tertiary qualification in Computer Science or a related field.
  • The latest Microsoft MCSE certification is required; additional certifications such as MCSA, MCDST, N+, and CCNA are preferred.
  • ITIL v3 certification is an advantage.
  • At least 2-3 years' industry experience in a Service Desk/Call Centre environment and/or a proven technical background in IT Operations in large-scale, complex IT environments.
  • Prior experience in ITSM toolsets (e.g., BMC Remedy, ServiceNow) is essential.
What We Offer

In addition to a competitive salary of $60,000 - $80,000 per annum, we offer:

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
About Dimension Data

We are a leading IT solutions and services company with a global presence. Our mission is to help our clients achieve their business objectives through innovative technology solutions.


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