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Highly Skilled Italian Language Service Desk Specialist

1 month ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time

We are seeking a dedicated and experienced Service Desk Agent fluent in English and Italian to join our team at The Legends Agency.

The ideal candidate will have 1-3 years of experience in a service desk or technical support role, with a proven track record of managing service requests and resolving technical issues efficiently.

Key Responsibilities:

  • Handle incoming service requests and incidents from Italian-speaking users.
  • Accurately log and categorize issues in the service management system.
  • Prioritize and escalate issues as necessary, ensuring timely resolution or appropriate dispatch to specialized support teams.
  • Provide immediate assistance and resolution to common technical issues.
  • Troubleshoot and resolve issues efficiently during the initial contact.
  • Follow up on unresolved issues to ensure they are addressed in a timely manner.

Requirements:

  • Excellent communication skills in both Italian and English.
  • Demonstrated ability to troubleshoot and resolve technical issues independently.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Salary: R25k - R30k/month. Location: Sandton, Johannesburg.

This role is crucial in providing timely and effective support to our clients, and we are offering a competitive salary package for the right candidate.