Lead a Global Team as a Team Lead

1 month ago


Cape Town, Western Cape, South Africa PartnerHero Full time

About PartnerHero



We connect talented individuals with innovative companies to build, transform, and scale their operations.



Our team is recognized as a Most Loved Workplace, and we believe that culture drives business success. We encourage our associates to bring their whole selves to work and provide a supportive environment to thrive.



The Role



As a Team Lead, you will be responsible for leading a team of associates and optimizing their contribution to partner operations. You will be a point of contact for the partner and relay key information, updates, and feedback to your team.



Key responsibilities include managing day-to-day planning and operations, providing customer support, and ensuring team members deliver on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).



Requirements:




  • Proven experience in effectively managing and leading a team.
  • Demonstrated experience in driving and achieving Key Performance Indicators (KPIs).
  • Strong analytical and problem-solving skills.
  • Strong leadership skills.
  • Ability to make decisions in the best interest of PartnerHero and the partner.


What We Offer




  • Full-time employment
  • Competitive compensation based on experience
  • Dedicated wellness program
  • Attractive benefits package
  • Access to training opportunities
  • 1-on-1 coaching and mentorship


Our Culture



Our core values include care for others, embracing growth, manifesting trust, taking ownership, and being humble. We value diversity, inclusion, equity, and belonging and are committed to equal employment opportunities.


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