Technical Support Team Lead
2 weeks ago
Requirements
- Minimum of a Grade 12 certification or equivalent NQF level 4.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- At least 5 years of hands-on experience in desktop support within a financial or similarly regulated industry.
- 2+ years of experience in a leadership or team lead role.
- Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role.
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
- A+ and N+ certifications.
- Strong knowledge of Windows and macOS operating systems.
- Strong Azure and AWS knowledge.
- Understanding of Active Directory, Office 365, and common IT infrastructure.
- Security knowledge – VPN Client Secured.
- Knowledge of VoIP systems and basic networking concepts.
Responsibilities
- Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.
- Supervise daily tasks, ensuring the timely resolution of support tickets and incidents.
- Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end users.
- Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices.
- Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
- Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users.
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