Desktop Support Team Lead
1 month ago
Cape Town and surrounding areas.
iLaunch, a leading Financial Services company, is seeking a skilled Desktop Support Team Lead to oversee the daily operations of our desktop support team.
Key Responsibilities- Lead and mentor a high-performing desktop support team.
- Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
- Spearhead desktop-related projects, including software rollouts and infrastructure upgrades.
- Troubleshoot and resolve complex technical issues, encompassing network connectivity and financial software platforms.
- Perform routine system maintenance, deploy updates, and facilitate new technology implementations.
- Serve as an escalation point for technical issues, coordinating with internal IT teams to minimize downtime.
- Monitor system performance, identify recurring issues, and suggest process improvements.
- Matric/Grade 12 qualification or equivalent.
- Tertiary education – Diploma/Degree advantageous.
- Possess relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+, and N+.
- At least 5 years of hands-on experience in desktop support, with at least 2 years in a leadership or team lead role.
- Proficient in Windows and macOS operating systems.
- Familiarity with cloud platforms such as AWS and Azure.
- Knowledge of endpoint security and financial compliance frameworks.
We offer a competitive salary range of R550,000 - R700,000 per annum, commensurate with experience, plus benefits.
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