Desktop Support Team Lead

1 month ago


Cape Town, Western Cape, South Africa iLaunch Full time
Job Brief

Cape Town and surrounding areas.

iLaunch, a leading Financial Services company, is seeking a skilled Desktop Support Team Lead to oversee the daily operations of our desktop support team.

Key Responsibilities
  • Lead and mentor a high-performing desktop support team.
  • Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
  • Spearhead desktop-related projects, including software rollouts and infrastructure upgrades.
  • Troubleshoot and resolve complex technical issues, encompassing network connectivity and financial software platforms.
  • Perform routine system maintenance, deploy updates, and facilitate new technology implementations.
  • Serve as an escalation point for technical issues, coordinating with internal IT teams to minimize downtime.
  • Monitor system performance, identify recurring issues, and suggest process improvements.
Requirements and Qualifications
  • Matric/Grade 12 qualification or equivalent.
  • Tertiary education – Diploma/Degree advantageous.
  • Possess relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+, and N+.
  • At least 5 years of hands-on experience in desktop support, with at least 2 years in a leadership or team lead role.
  • Proficient in Windows and macOS operating systems.
  • Familiarity with cloud platforms such as AWS and Azure.
  • Knowledge of endpoint security and financial compliance frameworks.
Compensation and Benefits

We offer a competitive salary range of R550,000 - R700,000 per annum, commensurate with experience, plus benefits.



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