Highly Experienced Desktop Support Engineer Team Lead
6 days ago
The Skills Mine (Pty) Ltd is seeking a highly skilled Desktop Support Engineer Team Lead to join our team. This is a critical leadership role that requires strong technical expertise, excellent communication skills, and the ability to lead and mentor a team of desktop support engineers.
Key Responsibilities- Lead and develop the desktop support team, fostering a collaborative and efficient work environment.
- Supervise daily tasks, ensuring timely resolution of support tickets and incidents.
- Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end-users.
- Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices.
- Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 5+ years of hands-on experience in desktop support within a financial or similarly regulated industry.
- 2+ years of experience in a leadership or team lead role.
- Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role.
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate.
- A+ and N+
- Strong knowledge of Windows and macOS operating systems.
- Strong Azure and AWS knowledge.
- Understanding of Active Directory, Office 365, and common IT infrastructure.
- Security knowledge – VPN Client Secured.
- Knowledge of VoIP systems and basic networking concepts.
The Skills Mine (Pty) Ltd offers a competitive salary package, including:
- An estimated annual salary of R800,000 - R1,200,000, depending on experience.
- A comprehensive benefits package, including medical aid, retirement fund, and life insurance.
- Opportunities for career growth and professional development.
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