Senior Outbound Contact Specialist

2 months ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
Job Summary

We are seeking a highly skilled Senior Outbound Contact Specialist to join our team at iSON Xperiences. The successful candidate will be responsible for overseeing and optimizing our outbound dialing system, ensuring efficient customer contact and exceptional results.

Key Responsibilities:
  • System Management: Manage and maintain the outbound dialer system, including configuration, troubleshooting, and performance analysis.
  • Collaboration: Work closely with sales and customer service teams to achieve business objectives and develop effective strategies for customer engagement.
  • Training and Support: Provide training and support to users on dialer software and best practices, as well as identify and resolve technical issues when necessary.
Requirements:
  • Experience: 2-5 years of experience with dialer software and systems.
  • Skillset: Strong analytical and problem-solving skills, excellent communication and collaboration skills, and proficiency in CRM software and data analysis tools.

Compensation: The estimated annual salary for this position is around $65,000-$85,000, depending on location and experience. This figure is based on industry standards and takes into account the responsibilities and requirements of the role.



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