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Senior Operations Manager
2 months ago
We are seeking a highly skilled and experienced Sales Team Lead to join our team at Dante Personnel. As a Sales Team Lead, you will be responsible for leading a team of sales professionals and providing guidance and coaching to ensure the success of our clients.
Responsibilities:- Lead and manage a team of sales professionals to achieve sales targets and improve customer satisfaction.
- Provide coaching and guidance to team members to enhance their sales skills and performance.
- Conduct quality control in a telesales environment, listening to calls and providing feedback to team members.
- Sales and outbound call centre experience is essential for this role.
- Analyze sales data and develop strategies to improve sales performance and customer satisfaction.
- Develop and implement effective sales processes and procedures to ensure efficient sales operations.
- Grade 12 (Minimum requirement)
- Insurance/financial wellness background
- 2-3 years of experience in a call centre as a Team Leader/Customer Service professional
- A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous
- Experience doing customer satisfaction calls and handling customer complaints
- Experience in Team management/leading a team/coaching people
- An estimated salary range of R120,000 - R180,000 per annum based on experience and qualifications
- The opportunity to work with a dynamic team in a fast-paced sales environment
- Ongoing training and development opportunities to enhance your skills and knowledge
Dante Personnel is a leading recruitment agency specializing in temporary and permanent staffing solutions. Our mission is to provide exceptional service to our clients and candidates, ensuring that we deliver high-quality talent to meet their business needs.