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Senior Operations Manager

2 months ago


Randburg, Gauteng, South Africa Dante Personnel Full time
Job Description:

We are seeking a highly skilled and experienced Sales Team Lead to join our team at Dante Personnel. As a Sales Team Lead, you will be responsible for leading a team of sales professionals and providing guidance and coaching to ensure the success of our clients.

Responsibilities:
  • Lead and manage a team of sales professionals to achieve sales targets and improve customer satisfaction.
  • Provide coaching and guidance to team members to enhance their sales skills and performance.
  • Conduct quality control in a telesales environment, listening to calls and providing feedback to team members.
  • Sales and outbound call centre experience is essential for this role.
  • Analyze sales data and develop strategies to improve sales performance and customer satisfaction.
  • Develop and implement effective sales processes and procedures to ensure efficient sales operations.
Requirements:
  • Grade 12 (Minimum requirement)
  • Insurance/financial wellness background
  • 2-3 years of experience in a call centre as a Team Leader/Customer Service professional
  • A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous
  • Experience doing customer satisfaction calls and handling customer complaints
  • Experience in Team management/leading a team/coaching people
What We Offer:
  • An estimated salary range of R120,000 - R180,000 per annum based on experience and qualifications
  • The opportunity to work with a dynamic team in a fast-paced sales environment
  • Ongoing training and development opportunities to enhance your skills and knowledge
About Us:

Dante Personnel is a leading recruitment agency specializing in temporary and permanent staffing solutions. Our mission is to provide exceptional service to our clients and candidates, ensuring that we deliver high-quality talent to meet their business needs.