Outbound Sales Trainer

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Job Title: Outbound Sales Trainer

Job Summary: We are seeking a highly skilled Outbound Sales Trainer to join our team at iSON Xperiences. The successful candidate will be responsible for training new hires and existing employees on the required curriculum as specified by our clients.

Key Responsibilities:

  • Develop and deliver training programs to ensure employees have the necessary skills to excel in their roles.
  • Identify training gaps and develop solutions to close these gaps.
  • Manage the activities involved in the preparation, delivery, and assessment of training and development programs.
  • Facilitate product, sales, process, and system training as per client requirements.
  • Provide coaching to employees where gaps or non-performance are identified.

Requirements:

  • 3-to-5-year Outbound Sales experience (Compulsory)
  • Minimum matric
  • Related NQF qualification (an advantage)
  • Sales Coaching (an advantage)
  • Proficiency in MS Office Applications
  • Be a self-starter with a passion for talent development
  • Exhibit commitment and a high level of flexibility
  • Ability to train and coach within a high-paced sales and telesales call centre environment

Competencies:

  • Perseverance and self-driven
  • Excellent interpersonal skills
  • Excellent facilitation skills
  • Excellent computer skills
  • Report writing skills with sound attention to detail
  • Able to work under pressure and deadline-driven
  • Strong customer relationship experience
  • Excellent interpersonal conflict resolution skills


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