Customer Experience Representative
3 weeks ago
Overview
We are seeking a highly motivated and skilled individual to join our team as an Experience Centre Ambassador. The ideal candidate will have a passion for delivering exceptional customer experiences and working in a fast-paced environment.
Job Responsibilities:
- Manage all aspects of the guest journey, including booking travel arrangements and providing concierge services.
- Develop and maintain strong relationships with customers to ensure their needs are met.
- Serve as a technical expert in our CRM system and provide training to colleagues as needed.
- Contribute to process improvements and provide feedback on customer support initiatives.
Requirements:
- Minimum 1 year of experience in a contact center or related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English and Japanese (both written and spoken); additional languages are a plus.
- Knowledge of Salesforce and Versonix Seaware is an advantage.
Estimated Salary: R220,000 - R320,000 per annum
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