Customer Experience Representative

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

Overview

We are seeking a highly motivated and skilled individual to join our team as an Experience Centre Ambassador. The ideal candidate will have a passion for delivering exceptional customer experiences and working in a fast-paced environment.

Job Responsibilities:

  • Manage all aspects of the guest journey, including booking travel arrangements and providing concierge services.
  • Develop and maintain strong relationships with customers to ensure their needs are met.
  • Serve as a technical expert in our CRM system and provide training to colleagues as needed.
  • Contribute to process improvements and provide feedback on customer support initiatives.

Requirements:

  • Minimum 1 year of experience in a contact center or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English and Japanese (both written and spoken); additional languages are a plus.
  • Knowledge of Salesforce and Versonix Seaware is an advantage.

Estimated Salary: R220,000 - R320,000 per annum



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