Customer Experience Director

2 days ago


Sandton, South Africa Ubuntu Markets Full time

About Us

Ubuntu Markets is a leading company in the Financial/Insurance/Trading industry, seeking an experienced Customer Experience Director to lead our contact centre team. The ideal candidate will have a strong background in call centre management and excellent leadership skills.

As a key member of our team, you will be responsible for setting performance goals and targets, developing and implementing effective sales strategies, and monitoring and analyzing performance metrics.

You will also be required to foster a positive and productive team environment, drive continuous improvement, and ensure compliance with industry regulations.

Requirements

  • Minimum 5 years' experience in call centre management
  • Excellent leadership skills
  • Strong analytical and problem-solving skills
  • Able to work in a fast-paced environment
  • Compliance with industry regulations


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